1. General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will order from the factory. The product should then be delivered between 7 – 14 working days.

2. Delivery Location

Items offered on our website are only available for delivery to addresses in the United Kingdom Mainland only. Any shipments outside of the United Kingdom Mainland are not available at this time.

3. Delivery Time

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within 2 – 7 business days of the date of your order. Business day means Monday to Friday, except holidays. Please note we do not ship on Saturday or Sundays.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

4. Delivery Instructions

You can provide special delivery instructions on the check-out page of our website.

5. Shipping Costs

Shipping Costs are usually £3.99. In some instances if the product is not in stock, we may ask for a small shipping charge after your order has been placed.

6. Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately at 01539 730835 or email info@mosaicsbydune.co.uk

7. Questions

If you have any questions about the delivery and shipment or your order, please contact us at 01539 730835 or email info@mosaicsbydune.co.uk

8. Returns

All returns may be subject to a 20% re-stocking fee.